Prof. Grafton Whyte 


Professor Whyte is currently the Director of Namibia Business School (NBS) in the University of Namibia (UNAM) and interim Chair of the Association of African Business Schools (AABS).

In the UK from which he originates he was Research Director for SMC from 1991 a Knowledge Management company he founded. He has also worked as a research consultant and business analyst in the IT industry for over fifteen years. In 1995 he obtained his PhD at the Cranfield School of Management studying the measurement and management of customer perceptions of service
within the Information Systems industry, using qualitative and quantitative research techniques.

His work on customer service research and the measurement of service quality continued in Namibia. He became the subject of a major scholarly article in the European Journal of Marketing and a book in publication (2018) called the V-Model of Service Quality: An Exploration of African Customer Service Delivery.

Leon J. Whyte (MBA)

Director, Sales

Leon is an expert in building high-performing sales teams and sustainable organizational systems. He has transformed the market presence and profitability of multiple organizations in the EMEA region. He specializes in bespoke business development, process design, market penetration strategy , team recruitment and development, and dynamic sales training. He creates powerful and agile business solutions that empower his clients to achieve sustainable results.

"If you are looking for someone to build your sales channels and help position your company in the market, Leon would be an excellent choice. I had the pleasure of developing a relationship with Leon when he was Head of Sales at IoT Analytics. Stratus Technologies was an early customer and Leon transitioned IoT Analytics from a pure consultancy organization to a more product-based analyst firm. Leon was always very responsive and excellent about scheduling regular reviews to share any updates, but he was also very keen to get feedback about what was working, what could be improved and on soliciting any ideas on what we might like to see IoT Analytics cover. This was very much a consultative relationship rather than a straight vendor-customer relationship."

"Conference Link Holdings was very fortunate to have Leon with us in Namibia in order to deliver his IPEP training program. His energy, enthusiasm and training infected the organization like a virus, rapidly improving performance, confidence and motivational levels. Leon is a dynamic out-of-the-box thinker and an absolute pleasure to work with, and I would highly recommend him to any organization. "

"Leon is a passionate and enthusiastic man, whom I had the good fortune to meet and work with during my starting period at eKomi. Dedicated to his work, creative and skilled trainer, he taught me much, and supported us in our task of creating a new team from scratch; being an active influencer in evaluating and training our new sales representatives. I would gladly work with him again in the future, and strongly recommend him. "

"I worked directly with Leon as our company sought to fulfill its market research requirements. Not only did Leon prove to be 'on the ball' and very pro-active but he was also very useful in supporting our decision process for other market research resources . Will keep in touch with Leon wherever his career takes him!" 

Rita Whyte

Director, Brand Management

Rita is a senior brand manager and strategic marketer, specializing in product and organizational transformation within high-pressured environments, and the creation and implementation of 360-degree marketing strategies, from product conceptualization to improving brand activation. She has an exceptional track record of driving product innovation and improving the customer experience, empowering companies to achieve outstanding revenue growth in highly competitive markets. She is a qualified and experienced coach.

"I've had the pleasure of working with Rita for little less than 3 years at cosnova GmbH and during that time I have known her to be a very structured & methodical thinker with an analytical mind and a thirst for excellence. She is a hard worker, who is very enthusiastic about her work and projects. Rita is an absolutely loyal person. She was always eager to use her skills assisting a project as well as her team members to become more successful. "

Jeanette Cross

Director, Content Development

Jeanette is a seasoned facilitator, trainer and coach, with over 20 years of experience in the UK and Africa. She specializes in organizational development, soft skills training, research, writing and editing. She has provided critical support to numerous organizations in a wide range of sectors, from international development agencies and government institutions to private corporations and NPOs. She has written a series of major national survey reports, edited numerous publications and produced online content for multiple clients.

"Jeanette is a widely experienced and innovative management development coach, able to relate to counterparts at all levels of capacity and experience, and to provide coaching sessions that enthuse clients and hold their attention. Clients always left sessions that Jeanette had facilitated thinking intently about what they personally had learned from the session, the take-home learnings of relevance to them, and how they were going to implement the decisions they had made. Jeanette works hard on preparing for coaching and development sessions, ensuring that the client's time will be used most effectively. She has a wide repertoire of activities that reinforce and illustrate training objectives, so that clients are always kept interested and engaged. A very impressive professional and a privilege to work with."

Graeme Kerridge, Independent Consultant in International Health Development

"I have had the privilege - what am I saying - the joy of working with Jeanette on a large, and rather chaotic project. I got an insight into a highly organized brain which is spiced with a wonderful sense of humor. I can only recommend Jeanette as a facilitator and a resource for topics relating to the field of adult learning." 

*Ulla von Holtz, Owner, Starfish Coaching and Consulting, Namibia

"Jeanette is a highly qualified and conscientious professional, with experience in organizational analysis and development, team building, training, coaching and mentoring. She is a pleasant person to work with. She is very creative, dependable and a high performer."

Magda Robalo, Minister of Health, Guinea Bissau
"Working with Jeanette was such a pleasure, not only as a team member but also as a mentor. She is easy to work with, gives constructive feedback, and always exceeded my expectations. She is a brilliant content developer and in my eyes, a master at putting pen to paper regardless of the topic. I will certainly jump at the opportunity to work with her again. Dankie vir alles J."

Daisy Silva, Digital Marketing Specialist, Namibia Business School

Grit Gerst├Ącker

Head of Research & Development

Information follows.

Daisy Silva

Head of Digital Communications

A highly innovative and creative thinker who is passionate about digital marketing and delivering a great customer experience through the development of content and the improvement of brand recognition/awareness.

Constantly striving to be the best that she can be, she is a very hard worker with a proven track record of superseding targets and expectations. With a keen eye for detail and excellent analytical abilities, she is an excellent problem solver who excels in new situations and environments. Motivated by a challenge and a thirst for knowledge, she can work well both as part of a team or as an individual contributor.

She has excellent communication skills and a wealth of experience leading and managing projects within time and budgetary constraints, including the sourcing, negotiation, and management of third-party suppliers. With expertise in website analytics, graphical design, social media marketing, and overall website development, she is the perfect candidate to manage your
online presence with the view of increasing brand awareness and driving organizational profitability.

To top it off, she also makes a mean Portuguese red bean and chorizo soup!